Thank you for shopping with Webcart. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
To qualify for a return, please ensure that:
The item is unused and in its original condition.
The item is returned in its original packaging, including all accessories, manuals, and any free gifts received with the purchase.
You provide a valid receipt or proof of purchase.
📌 Non-returnable items include:
Items marked as final sale or clearance.
Perishable goods, software downloads, and gift cards.
Products that have been damaged due to misuse, improper handling, or unauthorized repairs.
2. Return Process & Time Frame
We accept returns within 3 days from the date of receipt.
How to Initiate a Return
Contact Us: Email our Customer Support Team at info@webcart.co.ke or call 0798 645 818 to request a Return Authorization.
Package the Item: Securely pack the product, including a copy of your packing slip or order confirmation.
Ship the Item: Send the package to the return address provided by our support team.
💡 Important: Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
3. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Processing Time
Approved refunds will be issued to your original payment method within 3 business days.
Processing time may vary depending on your bank or payment provider.
💡 Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery:
Email: info@webcart.co.ke with your order number and clear photos of the issue.
Phone: Call 0798 645 818 for immediate assistance.
We will arrange for a replacement or full refund, including return shipping costs.
5. Exchange Policy
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
6. Contact Us
For any questions or assistance regarding returns and refunds, feel free to contact our customer service team:
